You have the right to cancel your order within 14 days of receipt of the goods, There may be exceptions to our Returns policy for Made-to-order items. To do so, please email to firstname.lastname@example.org.
You must return the goods to us in their original and resalable condition within 14 days.
Exception for plants
Due to the nature of plants, as living items, we can't offer refunds, returns or exchanges. We will do everything we can to ensure your plant is happy and healthy if you purchase one from us, but once it is with you, it is your responsibility to maintain them.
We will then refund your purchase less shipping costs within 14 days of receiving the returned goods. Any items returned to us must be in their original and resalable condition – if they’re not, we may be unable to accept them.
You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.